Refund Policy

1. Returns & Eligibility

We offer a 30-day refund policy for unused and undamaged products in their original packaging. To qualify for a return, you must provide proof of purchase.

2. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to the original payment method within 5-7 business days.

3. Exchanges

We replace defective or damaged items. Contact us at novalenscontact@gmail.com within 7 days of receiving your order for assistance.

4. Return Shipping

Customers are responsible for return shipping costs. If the return is due to an error on our part, we will cover shipping fees.

For return requests, please contact novalenscontact@gmail.com with your order number.